A busy lounge and restaurant running dine-in, takeaway and delivery from one system. The work covered the till, the kitchen, the stock room and the office, because the expensive failures were sitting between them.
Challenge
Orders, stock and cash were tracked in separate places. Nobody could say what a dish really cost, tickets went missing between the till and the kitchen, and losses only showed up at the end of the month.
Solution provided
A local point of sale with kitchen and barista printing, table management, shift and cash reconciliation, recipe costing that deducts ingredients on every sale, delivery zones, staff attendance, and a phone-friendly portal for expenses, stock counts and goods receipts. Safeguards were added where money leaks quietly: cancelling a printed order, discounts and merged orders all require approval and leave a record.
Technologies used
Odoo 19, restaurant POS, direct thermal printing, local Linux server, phone-based management portal, alerting
Public result
Tickets print with automatic retries and an alert when a printer stops answering; ingredient cost is attached to the majority of revenue; every cancellation and discount now has an owner and a timestamp.